Insights from The Human Services CMO
Marketing for Good
Why “Marketing for Good”? Because good marketing leads to good outcomes for the people you serve - and the communities in which we operate.

Busting Myths About Promotional SWAG in Human Services: More Than Just Stuff We all Get!
Swag. Is it a necessary expense, or worthwhile investment? That all depends on how you approach your branding and retention activities. In the latest “Marketing for Good” post, I dispel myths about swag and lay out a roadmap to achieve a true ROI on this undervalued initiative.

A Word About the Critical Role of Organizational Alignment in Achieving Outcomes
Organizational alignment starts with clear communication and collaborative thinking. From a marketing perspective, it becomes an enormous challenge to maintain a consistent brand message, optimize resources efficiently, and achieve desired outcomes without systemic alignment.
But alignment doesn’t just mean creating a strategic plan; it means building collaborative strategies, systems, roles, and culture. It’s imperative that leadership views the opportunity cost of this type of reactive management structure. When resources are disproportionately allocated to one business goal at the expense of others, it can significantly hinder a company's ability to optimize growth and dilute the brand. Given the pace of change in today’s environment, where M&A has become more prominent, funding has become less predictable, and technology tools like AI are reshaping the way we deliver services, it can be easy to fall into this trap!

The Underrated Power of Marketing and Storytelling in Human Services
Think about this, at its core, human services is about people helping people. It’s a simple concept in those terms, but there are more than 6,000 human services agencies in Massachusetts alone. And to reach those who need our help, or to engage those who can support our cause, or to recruit those who can work with the people we serve, we must first capture their attention.